Return & Refund Policy

ONLINE RETURN POLICY

Effective as of: May 1 2024

  1. RETURNS & EXCHANGES. For items purchased online, returns and exchanges are accepted within 14 days of the delivery date. To initiate a return or exchange, please contact us at accounts@ishopiosx.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 7 business days for your refund to be processed once we receive your return or exchange.
  2. RETURN SHIPPING. Shipping instructions will be included with your return authorization.
  3. ELIGIBLE ITEMS. The following items: Special-Order items, Auction Itemsand Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
  4. CONDITION OF ITEMS. Items may be in any condition.
  5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
  6. RESTOCKING FEE. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 5% (or the maximum amount permitted by law, whichever is less) may be assessed for the following items or types of items: Electronics & speakers. The restocking fee will be deducted from the refund amount, if any, where permitted by state law.
  7. OTHER TERMS AND CONDITIONS.

All refunds are processed within 10 business days for credit debit transactions. For alternative payment methods & third-party payments like Zelle, Venmo, PayPal, or crypto & more, refunds are processed within 2 business days using the original service.

If you have any questions about this return policy, please contact us at service@ishopiosx.com

Payments for International Customers & more

Alternative Payment Methods

TransferWise

At this time, international card payments are not available. If you are located outside of the U.S., you will need to complete payments through TransferWise. We charge a $10 fee for TransferWise transactions, so remember to include this amount in your overall payment. To pay with TransferWise, please email us at service@ishopiosx.com with the subject "TransferWise + Product" and provide details of the item you wish to purchase along with your shipping country destination. Please note that for international shipping, we primarily use UPS Worldwide Express Plus, with an additional $75 fee. By following these steps, you can successfully accept international bank payments through TransferWise for a seamless shopping experience..

Cryptocurrency

We also accept major cryptocurrencies through Coinbase including Bitcoin, Ethereum, Litecoin, Bitcoin Cash, and more. Due to network fees, there are no additional fees for this method. Embracing cryptocurrency payments provides our customers with a secure and efficient way to transact. By utilizing this payment option, we strive to enhance convenience and cater to the evolving needs of our tech-savvy clientele. Join us in embracing the future of finance by making seamless and hassle-free transactions using popular cryptocurrencies.

Our commitment to innovation ensures that we stay at the forefront of digital payment trends, offering a cutting-edge experience for our valued customers. We accept major cryptocurrencies for payments over $100. Contact us for more details.